Last updated: 30 May 2026 · v1.2
Refund Policy
We want you on vokse because you like it, not because you can't get out. This policy spells out exactly when you get a refund, when you get credit, and how to ask.
On this page
Annual plan · 14-day full refund
If you cancel within 14 days of paying for an annual plan (including renewals), we refund the full amount to your original payment method. No reason needed. Reach out from the email on your account and we'll process it within two business days.
Monthly plan · prorated credit
Monthly plans can be cancelled at any time from Settings → Billing. We don't refund the current month, but you keep access until the end of the period you paid for and you're not charged again.
Outage refunds
If we drop below 99.5% uptime in a billing period, we automatically credit 10% of that period back to your next invoice. No support ticket needed. Below 99.0%, the credit is 25%.
Duplicate or accidental charges
If you were charged twice, or for a plan you didn't choose, we refund in full and within one business day. Email billing@vokse.ai with the invoice ID.
Chargebacks
Please email us first. We move faster than your bank. Chargebacks raised without prior contact can cause the account to be temporarily suspended while we investigate.
Bought inside the app
A subscription bought inside the Android or iOS app is charged by Google or Apple, not by us. They hold the money, so they issue the refund: use Google Play's refund request or Apple's Report a Problem page, within the window each store allows. Write to us anyway and we'll support the request with what we can see on our side. These subscriptions are managed and cancelled in the store, and they don't appear under invoices in vokse.
Your statutory rights
This policy is on top of, not instead of, the consumer-protection rights the law where you live gives you. Nothing here limits the rights you have as a consumer.